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Ildefonso
Moyano
VP of Customer Success, Onboarding & Global Education
Mews
Ildefonso Moyano is a seasoned executive with over 20 years of experience in the hospitality industry. After holding various leadership positions as Director of Sales and General manager in well-known hotels and chains, Ildefonso transitioned to the world of SaaS and currently serves as the VP of Customer Success, Onboarding & Global Education at Mews, one of the industry leaders and top ranked companies in HotelTech. Ildefonso holds a Master in Revenue Management by the Cornell University, and MBA degree from UOC Barcelona. He also teaches as an associate professor in several international business schools in Barcelona, where he is passionate about sharing his knowledge and experience with the next generation of business leaders. Throughout his career, Ildefonso has developed a reputation for excellence in customer service and a keen ability to build and grow top performing teams. He brings a unique perspective to the SaaS industry, drawing upon his extensive experience in hospitality to drive success for Mews and its customers.
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08 November 2023 09:45 - 10:15
Building a remarkable customer onboarding experience
Join Ildefonso as he talks about how to: -Deliver the right onboarding to the right customer: serving different customer segments worldwide (from small independent hotels to large enterprise hotel chains). -Training large volume of users in a high staff turnover industry. -Challenge of scalability and standardization of the service. -Disrupting the market with the fast deployment in hospitality without sacrificing quality.

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