How to scale your CS team so that you can fuel the commercial growth? In today's fast-paced and competitive business environment, it is more important than ever to have a strong customer success (CS) team. A CS team that is equipped with the right skills and resources can help your company to grow and thrive. In this talk , Minna will identify the key roles and responsibilities that are required for success, talk about hiring practices and discuss the training programs needed to build the team up. By investing in a strong CS team, you can not only improve customer relationships and advocacy, but also drive business growth and success. With the right team in place, you can position your company for long-term success.

In this panel session, prominent women in SaaS will come together to discuss the ongoing challenges faced by women in the tech industry and how they have overcome them. The discussion will focus on practical strategies for women to navigate and succeed in the industry, as well as the importance of creating inclusive and diverse work environments. The panelists will share their own stories and insights, discussing topics such as: - Leadership - Career development - Mentorship